“By this point, Bertsch had been in charge of North Dakota’s Department of Corrections and Rehabilitation, which includes four adult prisons and one juvenile facility, for more than a decade, and Jackson had spent seven years as director of correctional practices. They’d left Bismarck feeling pretty good about their system, which prided itself on its humane practices and commitment to rehabilitation. But now, sitting in the glassed-in bar of the Radisson hotel with its view of the Oslo fjord, Bertsch began to cry. ‘We’re hurting people,’ she said.”